About Us
LPA Online is a trading style of MRK CONSULTANCY (MANCHESTER) LTD registered in England and Wales with company registration number:14795256. Our registered address is 24 Greek St, Stockport, SK3 8AB.
Instructions
For joint instructions (e.g., with a spouse), we assume both parties authorise us and are jointly liable for fees unless notified otherwise in writing. This assumption continues until our work is complete. When taking instructions on behalf of a Donor, we rely on the caller/applicant’s information and cannot be responsible for any inaccuracies.
Our Services
We offer two types of Lasting Power of Attorney (LPA) services:
- Online Only LPA Service: This includes preparing your LPA documents only. It does not include a document checking service. We provide signing and dating instructions. We are not responsible for errors made by you in personal details, information entered on the documents, or signing/dating, which may lead to the Office of Public Guardian (OPG) rejecting your application. Any resulting charges are your responsibility.
- Professionally Drafted Document Service (Assisted/Telephone): This also includes preparing your LPA documents only, without a document checking service. The same conditions regarding errors and OPG rejection apply as with the Online Only service.
OPG Registration Timeframes
The OPG is a government body responsible for LPA registration. We cannot control their processing times and cannot offer refunds for delays in registration.
Document Approval
You must approve the content of your LPA documents within 30 days of your order. After 30 days, we will send the documents without your approval (if your account balance is clear) and are not responsible for any errors. Minor amendments can be made afterward at no extra cost. If there’s an outstanding balance, we will close your file and pursue debt recovery.
International Use of LPAs
Our LPAs are legally valid only in England and Wales. For use outside these jurisdictions, you are responsible for contacting the relevant authorities and obtaining local legal advice. We do not guarantee acceptance of our LPAs in other countries.
Additional Services and Responsibilities
We provide detailed guidance for checking your information before document drafting and instructions for signing, dating, and witnessing. We are not liable if these instructions are not followed. We require all requested information and are not responsible for chasing its submission. Errors in the signing process requiring replacement documents or amendments will incur a £12 administration fee per document.
Cancellations and Refunds
You have a legal right to cancel within 14 days of payment without giving a reason. This right is lost if the service is fully performed within that period. If you cancel before completion, we will refund your payment, less a reasonable deduction for services already provided. No refunds are given for Online Only services once payment is made, as drafting begins immediately. For the Assisted/Telephone Service: 50% refund before summary confirmation; no refund after.
To cancel, please email us at info@lpaonline.uk.
Changes to Terms
These terms may be updated. Revised terms will apply from the date you receive them. You may terminate our agreement in writing within 14 days if you do not accept the revised terms.
Complaints
To complain, please email us at info@lpaonline.uk. We will acknowledge your complaint and outline the next steps. A dedicated team member will handle your complaint.